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Can I try Graph Story for free? Can I cancel anytime?

Yes, you can sign up for a 14-day free trial. The trial starts the moment you create an account. During the free trial period, you have access to a 4GB memory instance on AWS US East. You can also cancel at anytime. Start your trial now.

Does my subscription include the Neo4j Enterprise or Community edition?

All subscriptions include the Enteprise license

How does billing work?

Increase or decrease your compute needs depending on the demands of your application and only pay the specified per hourly rates for the instance you use.

All subscriptions are billed on the first of the month for the total compute hours at the applicable rate.

What is the difference in Service Level Agreements (SLAs)?

Enterprise includes a 15 minute incident response time, every day of the week.
Premium includes a 12 hour incident response time, every day of the week.
Standard includes a 24 hour incident response time for level one incidents Monday thru Friday.